Most discounts are credited within 48 hours. However, it is possible for this process to take up to 30 days. Some retailers are able to report your purchase as soon as the product is dispatched. Some retailers, however, cannot confirm your purchase until the return period for the product you have purchased has elapsed

Once you complete your purchase, The Cash Back Network actively requests an order confirmation from the retailer so we can credit your account as soon as possible. Once the retailer finalises the purchase details, we will immediately send you notification via email and update your account summary. When using vouchers and special offers at any of our retailers, we can only guarantee your discounts with the use of vouchers that are listed on The Cash Back Network site or in the Savings Key software. Still wondering about a purchase made more than 30 days ago that isn't showing in your account summary? Contact Customer Care thecashbacknetwork@completesavings.co.uk

Back to Top

Each month, we will send you a Rebate Cheque for purchases posted during the previous month. However, if your discounts total £5 or less, we'll credit your account until the total discounts have reached £5. Rebate cheques will be sent by the 15 th day of the following month.

> Back to Top

We make it easy. Just click on The Cash Back Network link from within the membership website. You can look for Retailers or Products by using our search box. You can browse the Category you are looking for, or view All Retailer Rebates. Click on the Retailer and you'll be getting Cash Back automatically.

You can also download our Savings Key to save when you go directly to the sites to shop!

Back to Top

Your cheque will be posted directly to you at your Member Profile address. If no address is present in your account profile, we will be unable to send you a cheque and your discounts will be rolled over into your account balance.

Back to Top

Yes, if you start at The Cash Back Network or if you download and use our Savings Key. If you do not click through The Cash Back Network or download and use our Savings Key prior to entering the retailer site, you will not be credited with a discount. (There are also some products that do not qualify for discounts -- see below.) If you click through The Cash Back Network and make a purchase, then surf elsewhere on the Web and return to that Retailer and make a second purchase, your second purchase will not earn a discount unless you have downloaded Savings Key. (You must click through The Cash Back Network every time you shop at a retailer site or download and use our Savings Key.) If you use multiple windows on your browser, the window in which you shop at the retailer must have been originated at The Cash Back Network Website.

Back to Top

We work with our retailers to provide you with special offers and Vouchers that you can combine with The Cash Back Network discounts for maximum savings. We try very hard to provide you with an extensive list of retailer special offers and Vouchers. Please refer to the special offers page or the retailer search for these offers. If you choose to use Vouchers and special offers that are not listed on The Cash Back Network site, we cannot guarantee that you will be eligible to receive a Cash Back Network discount on your purchases. It is advisable to check with each retailer to see if they allow such combination for special offers and Vouchers not listed on The Cash Back Network site.

Furthermore, please be advised that Vouchers and special offers listed on The Cash Back Network site are subject to change. Restrictions may apply. The Cash Back Network tries to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.

Back to Top

No, you may not use online currencies.

Back to Top

No, you may not use MSN Passport while shopping through The Cash Back Network.

Back to Top

Virtually every item you purchase through The Cash Back Network qualifies for a discount. We cannot, however, give discounts for taxes, delivery, or any portion of a purchase that is paid for with Vouchers, gift certificates or a retailer credit. Any purchase of products and services in which the transaction is substantially completed by telephone does not qualify for a discount. In addition, any merchant specific special terms are listed on the individual merchant detail page prior to clicking through to merchant sites.

Back to Top

By starting at The Cash Back Network your purchases will automatically be tracked OR if you have downloaded the Savings Key software, when you first get to your shopping destination you will see a rebate confirmation pop-up.

Back to Top

Internet Explorer - v6x -v9.x

Firefox - v3.6x - v8.x

Safari - v5.x - current

Back to Top

If you click on "Rebate History" in the top navigation bar you may view your summary transactions and rebates earned.

Back to Top

Click on "Rebate History" in the top navigation bar. Then click on the "View/Edit my account information" hyperlink in the first sentence. This page will allow you to view your current profile and make any necessary changes to your name, address, and where we send your cheque.

Back to Top

Find the search box below the top navigation bar in The Cash Back Network area of Complete Savings. Type the name of the store or product you're looking for, and click the "go" button.

Back to Top

No you must be a resident of the United Kingdom to be a member of the programme.

Back to Top

We are working hard to ensure our member base will enjoy a variety of goods and services from a wide range of retailers. If we do not have your favourite retailer, or if you would like to recommend a retailer to us, simply email our customer care department at: cashback@completesavings.co.uk We will do everything possible to add your retailer.

Back to Top

No. The Cash Back Network can't give discounts for the portion of a purchase that is made with gift cards, vouchers or certificates. Nor can we give discounts for the purchase of gift certificates, vouchers or gift cards.

Back to Top

Returns are subject to the return policy of the retailer from whom you purchased. If you return or cancel an item, we have to reverse any discount from that sale.

Exchanges make a discount ineligible. In the process of an exchange, the retailer cancels the old order and replaces it with a new one. When doing this, The Cash Back Network commission gets reversed and a new commission is not established because the retailer has created the new order (thus meaning the order was not completed through The Cash Back Network - but placed through the retailer directly). Because of this, the retailer will not pay us the commission, which means we have no discount to pass on to you.

To avoid losing the discount, please make sure all returns are final and that they do not constitute an exchange. Have the retailer refund your credit card, and then re-place the order through us to receive the discount.

Back to Top

Yes. When you check out at any of our retailers, you are on a very safe connection called a Secure Socket Layer (SSL).

Back to Top

Cookies are simply text files that allow a site to recognise you when you return. This means you don't have to log-in again and again. Cookies used by The Cash Back Network and our network of retailers are safe and they are enabled by default with most browsers.

Back to Top

The Cash Back Network's Savings Key, offered as a download from The Cash Back Network, is a small tracking tool that runs autonomously on your computer. It simply notices when you visit selected sites and sends a message notifying you of participating retailers. The Cash Back Network's Savings Key ensures that your purchases from all participating retailers earn you rebates, whether you shop through The Cash Back Network website or not.

Back to Top

You can uninstall The Cash Back Network's Savings Key by following these steps in order:

1. Close all your browsers.
2. Open Control Panel, and click Add/Remove Programmes.
3. Click the "Change/Remove" button next to The Cash Back Network's Savings Key. When it asks "Are you sure you wish to uninstall?" click "Yes".
4. The uninstaller will completely remove The Cash Back Network's Savings Key from your machine.

Back to Top