Complete Savings is an online Cashback programme designed to help you make the most of your everyday shopping. Once you've joined through one of our partner retailers, you'll unlock a whole range of benefits, including:

• 10% Cashback at over 1000 top retailers
• In-Store Cashback at your daily stores
• A Welcome Reward after qualifying purchases when you join
• Monthly Bonus you can claim every month
• Discounts on popular Gift Cards and Vouchers

It's the perfect way to turn your regular online shopping into real rewards — every purchase brings you closer to more savings.

Start exploring today — log in to your account to see the latest Cashback offers waiting for you!

As a Complete Savings member, you'll enjoy access to a variety of exclusive rewards designed to help you save and earn more every month:

• 10% Cashback at over 1000 trusted online retailers
• A Welcome Reward after qualifying purchases
• Monthly Bonus to claim every calendar month
• Discounts on Gift Cards and other exclusive Vouchers

Start earning today!

Tip: Log in regularly to discover new retailers and make sure you're not missing any Cashback opportunities.

1. Before logging in, ensure that your internet browser, firewall, and antivirus software allow cookie tracking, and accept cookies on Complete Savings.
2. Always log in first, then begin your shopping by clicking on the retailer's link.
3. Check the retailer's special terms to confirm that your purchase qualifies for Cashback.
4. Complete your purchase in one session without browsing other websites or search engines (like Google, Bing, etc.). If you want to make another purchase from the same retailer after checkout, return to the Complete Savings website and click on the retailer's link again.

Please note: Most of our retailers do not allow us to track purchases made through their mobile apps. Purchases must be made through the retailer's website to be eligible for Cashback .

There are three easy ways to search and browse our complete list of retailers:

1. Use the Search Bar: This is the fastest method! You'll find a prominent search bar (often at the top of the page) where you can type the retailer's name directly.
2. Browse by Category: Looking for inspiration? Explore shops organized by categories like Travel, Technology, Fashion, and more.
3. View All Retailers: Click the "View All Retailers" button (usually on the main page). From here, you can:

- Sort them alphabetically.
- Filter by the highest Cashback percentage.
- See the Newest Arrivals.

To make sure you receive your Cashback, it's important to shop only at participating retailers through the Complete Savings website.
You can always find the official and up-to-date list of partner retailers at www.completesavings.co.uk
This list is regularly updated as new retailers join and others may be removed without prior notice.

Please remember that your purchase is only eligible for Cashback if the retailer was active in the programme at the time of your transaction.

Tip: Before shopping online or in-store, log in to Complete Savings to check if your chosen retailer is currently participating.

An eligible purchase is one that meets all the conditions to earn Cashback through Complete Savings.

Online Cashback: Start your shopping from the Complete Savings website, enable cookies, follow the retailer's Special Terms, and stay within the £250 monthly Cashback limit.
In-store Cashback: Link your payment card, activate the retailer's offer before shopping, pay in-store with your linked physical card, and stay within the £250 monthly Cashback limit.

Only purchases that meet these steps are eligible for Cashback.

Not all purchases qualify for Cashback — a few types are excluded to make sure transactions can be tracked correctly and validated by our partner retailers.

For Online Cashback:
To make sure your purchases qualify for Cashback:

1. Start your shopping the right way: Always log in to Complete Savings and click the retailer's link on our site to visit their store.
2. Enable cookies: Both first- and third-party cookies must be active in your browser so your purchase can be tracked.
3. Follow retailer terms: Check each retailer's Special Terms on their landing page — some products, categories, or payment methods (like gift cards, vouchers, or credit notes) may be excluded.
4. Stay within the monthly limit: You can earn up to £250 in Cashback per calendar month (online and in-store combined). Once you reach that limit, additional purchases won't qualify until the following month.

Tip: Always begin your purchase through Complete Savings — it's the easiest way to ensure your Cashback tracks properly!

For In-Store Cashback:
To qualify for In-Store Cashback:

1. Link your payment card: Make sure the same card you use for your membership is linked to your account.
2. Activate your offer: Before shopping, activate the specific in-store offer for the retailer you plan to visit.
3. Pay with your linked card: Use your physical linked card (not a digital wallet) when making your purchase — only these transactions can be tracked.

In short: Link your card, activate your offer, and shop in-store with that linked card to earn your Cashback!

Yes. We offer a minimum 10% Cashback on all purchases made through Complete Savings, with a limit of £250 per month.

All your transactions will be automatically tracked and displayed on your Earnings Page with different statuses. Here's what they mean:

Pending:
Your transaction is being processed. Cashback is usually approved within 5 days after your purchase. Travel transactions will remain in pending status until the trip has been completed.
Approved:
Your transaction has been reviewed and approved by Complete Savings. This typically happens within 5 days of your purchase. In some cases, if the purchase did not fully meet the cashback conditions, the transaction may still be approved but with a £0 cashback amount.
Declined:
Your transaction will display as “Declined” when the purchase or reward does not meet the cashback eligibility conditions. In these cases, the cashback amount may be £0. If you return or cancel your purchase, this reversal will be highlighted in red and marked as “Approved,” showing both the initial cashback and the reversed cashback, since cashback can no longer be issued for that transaction.

Check out your statuses in the Earnings page!

If you return or cancel an order, the Cashback for that purchase will be reversed automatically (as per the retailer's policy).
If you're exchanging an item, it's best to cancel and reorder through Complete Savings to make sure you still earn Cashback on your new purchase.

Your Cashback will be cancelled and displayed on the Earnings page under transactions with a "Declined" status. The Cashback amount will appear as a negative value. Continue your regular purchases, and the negative Cashback will be automatically adjusted.

If you cancel a purchase after earning Cashback, the Cashback amount will be reversed. This means the Cashback will be deducted from your Available Balance. You will no longer see the Cashback credited to your account, and the adjusted amount will reflect on your Earnings page as a negative amount. 

The Welcome Reward is a special one-time bonus we offer to thank you for becoming a new member! It's the perfect way to kickstart your earnings. The requirement for receiving your reward is set by the partner retailer you joined through, and it can vary:

Some members receive it automatically shortly after sign-up.
Other members need to make a second qualifying purchase at that same retailer to qualify for the reward.

To find out the exact condition for your account, please review your Membership Details or the Welcome Email you received!
Ready to claim your reward? Head to your account and see how quickly you can start saving!

Your Welcome Reward is our way of saying thank you for joining! You don't need to claim your Welcome Reward as it will be automatically processed once the following conditions are met:

• Accept cookies so your transaction is tracked correctly, make a second online purchase at the retailer where you joined Complete Savings, or as stated in your account.
• Please verify that your account is active at the time of your purchase and is intended for personal use.  
• If you made two purchases on the day you joined Complete Savings, please send us both receipts for straightforward validation.
• For Reserved but Pay Later transactions, please provide your payment confirmation to verify the purchase.
• Your Welcome Reward will be waiting for you right up until your account is closed.

*Conditions vary by member, so please make sure to review the details in your membership pack or in the Welcome email you received when you joined Complete Savings.

Once validated, your Welcome Reward will appear in your account automatically.

It can take up to 5 days to display your transaction. If you didn't receive your Welcome Reward, please attach your complete order confirmation email with all details in one of the accepted formats (PDF, JPG, PNG or GIF) and ensure the file size does not exceed 20MB on here. To learn how to save your confirmation email via iPhone, click here, and for Android, click here. Ensure your purchase confirmation contains all the essential information when you send it, such as your name (if shown by the retailer), the order confirmation number, the total delivery fees, and the date of purchase.

Keep an eye on your “Earnings” page — it's where you'll see all your rewards and Cashback grow!

Once your eligible purchase has been validated, your Welcome Reward usually appears in your account within 5–10 business days.
During busy periods, validation may take slightly longer, but don't worry — you'll receive an update as soon as your reward is confirmed.

You can always track your progress on your “Earnings” page to see when your Welcome Reward becomes available.

If your Welcome Reward isn't showing, it could be due to one of the following:

Your second purchase hasn't yet been validated.
Your order confirmation didn't include all required details (order number, delivery fees, etc.).
Your payment confirmation for a “Pay Later” transaction hasn't been received.
Your account isn't active at the time of validation.

If more than 10 business days have passed, please send your complete order confirmation via our contact form here.
Log in to your Earnings page to check your Welcome Reward status.

Your Welcome Reward will remain available until your account is closed. However, you may forfeit it if:

You cancel your membership before the eligible purchase is validated.
The purchase was returned, cancelled, or refunded.
The transaction was not made for personal use.

Make sure your account stays active and your purchases meet the terms to enjoy your Welcome Reward without interruption.
Keep your account active and shop normally — your Welcome Reward will appear automatically once conditions are met.

The Monthly Bonus is a special reward designed to thank you for your continued loyalty as a Complete Savings member.

Every month, you can earn a bonus equal to your membership fee — meaning you can enjoy the benefits of your membership at no extra cost when you shop through Complete Savings. To qualify for the bonus, you must make purchases at the retailer you signed up with or meet the specific conditions outlined in your membership details.

It's a simple way to get even more value every month — just for being an active member!

Next step: Check your membership details or Welcome email to confirm your specific Monthly Bonus conditions.

Your Monthly Bonus is our way of rewarding your loyalty! You're eligible to receive a Monthly Bonus every calendar month that is equal to your membership fees. It's a great way to have those fees compensated! Claiming your Monthly Bonus is easy and can be completed right through our website in just a few simple steps. Remember, you must claim your Monthly Bonus within 30 days of making your qualifying purchase, so don't delay!

Here is your step-by-step guide:

• Log In: Ensure you are logged into your member section.
• Make a Purchase: If you haven't yet made a valid* purchase, you can do so now by clicking on a retailer through our portal and completing a purchase on their website.
• Claim it: After your purchase, navigate to the Earnings page and select ‘Claim now'.
• If you placed the purchase via our portal, please allow up to 2 days for the ‘click to claim' feature to become available!
• Please verify that your account is active at the time of your purchase and is intended for personal use.

*Conditions vary by member, so please make sure to review the details in the Welcome email you received when you joined Complete Savings.

Get Paid: Once your request is approved, you can proceed to request your payment on the “Payments” page. Make sure you fill in your details, and once the request is submitted, the money will be with you within 10 working days!

If you didn't receive your Monthly Bonus or you made a purchase outside the portal, please attach your complete order confirmation email with all details in one of the accepted formats (PDF, JPG, PNG or GIF) and ensure the file size does not exceed 20MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here. Ensure your purchase confirmation contains all the essential information when you send it, such as your name (if shown by the retailer), the order confirmation number, the total delivery fees, and the date of purchase.

Don't miss out on compensating your loyalty this month!

Once your Monthly Bonus has been claimed and validated, it usually appears in your account within 5–10 business days.
During high-traffic periods (like holidays), processing may take slightly longer — but rest assured, once your Bonus is approved it will appear in your Amount Available.

Tip: You can always track your Monthly Bonus status in your Earnings page.
Next step: Log in to your account to check your Bonus progress.

If your Monthly Bonus hasn't shown up, here are a few possible reasons:

Your purchase hasn't been validated yet (allow up to 10 business days).
Your confirmation email was missing essential information (like the order number or purchase date).
Your claim wasn't submitted within 30 days of purchase.
Your membership wasn't active at the time of the transaction.

If more than 10 business days have passed, please resubmit your confirmation email with all required details here.

Always double-check your account activity on the Earnings page before contacting us — your Bonus may already be on its way!

Yes, your Monthly Bonus can be forfeited if:

You cancel your membership before the qualifying purchase is validated.
Your purchase was refunded, cancelled, or not eligible (for example, made through an unsupported app).
You didn't claim within 30 days of the qualifying purchase.
The transaction was not for personal use.

Keep your account active and make your purchases through the Complete Savings portal to ensure your Bonus is approved every month!
Next step: Make a qualifying purchase today and claim your next Monthly Bonus — it's a quick win every month!

Online Cashback is a simple and rewarding way to earn money back every time you shop online through Complete Savings. When you make a qualifying purchase, we share part of the commission we receive from our partner retailers — and return it to you in cash, directly into your bank account.

You can earn at least 10% Cashback on your purchases, which means the more you shop, the more you save!

You'll see your earned amount in the Amount Available section of your account, and once you've reached £5 or more, you can transfer it straight to your bank account.

You're free to spend your Online Cashback however you like — it's your money, back in your pocket.

Please note that refunds do not apply to taxes, delivery charges, or any part of a purchase paid with external Vouchers not obtained from Complete Savings site, Gift Cards, or store credit. Purchases completed over the telephone are not eligible for Cashback. You can earn a maximum of £250 Cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

Earning Online Cashback with Complete Savings is easy — and automatic! Here's how it works:

1. Log in to your Complete Savings account.
2. Click through to one of the partner retailers offering Online Cashback.
3. Shop as usual — your purchase will be tracked automatically.

Once you've earned at least £5, you can transfer your Online Cashback directly to your bank account from the Earnings page.
Online Cashback is paid on the net purchase value, excluding VAT, taxes, delivery, or surcharges.
You can earn up to £ 250Cashback per month, so keep shopping smart and watch your rewards grow!

Tracking Tips:

• Always log in and start your shopping journey from the Complete Savings website.
• Make sure to check retailers special terms that your purchase is eligible for Cashback.
• Accept cookies on both Complete Savings and the partner's site so your transaction is tracked correctly.
• Complete your purchase in one visit (don't browse away to Google or other sites mid-checkout).
• If you make another purchase later, click through Complete Savings again first.
• Some retailers' mobile apps don't support Online Cashback tracking — we recommend shopping via their website.

Start earning today!

Your Cashback is our way of rewarding you for shopping through us! It is tracked automatically each time you shop through the Complete Savings portal.
You don't need to manually claim individual amounts. Once your total available Cashback reaches £5 or more, it will automatically appear in your Amount Available section—ready to transfer straight to your bank account!

Keep an eye on your “Earnings” page — it's where you'll see all your rewards and Cashback grow!

To ensure your Cashback claim is validated without delay, please follow these guidelines:

• Always log in and start your shopping journey from the Complete Savings website.
• Make sure your purchase meets the merchant's Special Terms for eligibility.
• Accept cookies on both Complete Savings and the partner's site so your transaction is tracked correctly.
• Please verify that your account is active at the time of your purchase and is intended for personal use.
• Your claim must be submitted within 90 days of the purchase date (or, for travel-related bookings, within 90 days from the end of your trip).

Get Paid: Online Cashback is validated, you can proceed to request your payment on the “Payments” page. Make sure you fill in your details, and once the request is submitted, the money will be with you within 10 working days!

Didn't see your transaction appear?
If your purchase hasn't appeared in your “Last Visited” tab after 5 days, you can easily fill out a Transaction Claim Form on the website.
Please attach your complete order confirmation email with all details in one of the accepted formats (PDF, JPG, PNG or GIF) and ensure the file size does not exceed 20MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here. Ensure your purchase confirmation contains all the essential information when you send it, such as your name (if shown by the retailer), the order confirmation number, the total delivery fees, and the date of purchase.

Log in regularly to track your Cashback and claim it as soon as it's ready !

Your purchase may not appear on the Earnings page due to a tracking discrepancy. If your transaction does not appear on the "Last visited" tab on the Earnings page after 5 days, please fill out the Transactions Claim form.

Please make sure that:

• Your membership is active when you make the purchase.
• You attach your complete purchase confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 20MB.
• To learn how to save your confirmation email on iPhone, click here, and on Android, click here.
• Purchases must be claimed within 90 days.

Check your transactions on the Earnings page.

Travel purchases work a little differently from regular Cashback transactions, which is why they may stay in “pending” status for longer.
To ensure your Cashback is correctly validated, we must wait for the travel retailer to confirm that:

1. The booking has been paid in full, and
2. Your stay or travel has been completed.

Most travel partners only validate Cashback after your trip has taken place, not at the time of booking. Once the retailer confirms the reservation and completes the validation process, your Cashback will automatically move from “Pending” to “Approved” and appear in your Amount Available.

No action is needed from you. Just keep an eye on your Earnings page — your travel Cashback will get updated as soon as the retailer completes validation.
If your travel Cashback hasn't been updated fill in Transaction Claim Form within 90 days from the end of your trip and attach your booking confirmation.

Yes, you can earn Cashback with Vouchers! You'll receive both the discount from the code and at least 10% Cashback on your purchase. However, when purchasing Gift Cards, you'll enjoy savings of up to 20%, but these purchases do not qualify for Cashback.

In the Vouchers category, we list special offers available from retailers featured on the Complete Savings programme. These special offers allow you to benefit from additional advantages such as instant discounts or free delivery from certain retailers, for example.
These special offers are offered by retailers and, unless otherwise stated, can be combined with Cashback.

Your purchase may not meet the criteria for a Cashback reward. Please review the retailer's Special Terms on our site.

In-Store Cashback is your opportunity to collect Cashback simply by shopping in person at our participating retailers! It's a fantastic way to earn rewards on your everyday high-street purchases.

It's super easy to use:

• Link Your Card: Once your payment card is connected to the Complete Savings site, simply pay with that card at a participating in-store retailer.
• Automatic Tracking: We'll automatically track your eligible purchases and your transaction will appear in the Earnings page.

Finding In-Store Cashback Offers

• Look for the Icon: Not all offers advertised on the programme are eligible for In-Store Cashback. The offers that qualify can be easily identified by a store symbol on their retailer display tile.
• Stay Updated: Offers change often, and retailers may be added or removed from the In-Store Cashback programme. We recommend logging in regularly to see which offers are valid on the day you visit a store.

You will earn In-Store Cashback at the rate advertised on the day you make the purchase.

1. Link your card: Log in and link your payment card (the one registered for billing) on your Profile page.
2. Activate your offers: Browse and activate the In-Store offers you'd like to use.
3. Shop & earn: Use your linked card to pay at participating retailers — your Cashback will be tracked automatically. 

Your card may take up to 24 hours to activate after linking, but you can already shop and submit an In-Store Transaction Claim Form if something isn't tracked.

Next step: Head to your Profile page, link your card, and activate your favourite offers. You can browse our selection of retailer offers in our catalogue and begin activating as many offers as you wish.

The list of participating retailers changes regularly, and the Cashback rate may vary from one store to another. We recommend checking the retailer catalogue each time before you shop — you'll always earn Cashback at the rate shown on the day you make your purchase.

Log in now to see which In-Store retailers are currently available.

Your linked card helps us securely track your purchases at participating retailers and confirm the Cashback you've earned. Only the card registered for billing can be linked for In-Store Cashback.

We take your privacy seriously — for details on how we use your data, please visit our Privacy Policy.

Link your billing card today so your In-Store purchases start earning Cashback!

To link your card, login to your account, go to the Profile Page and, using the "Link your card" function, link your credit card registered for billing. You can link any UK-issued Visa, Mastercard, or American Express credit card that's registered for billing.

Please note:

• Some retailers may not accept American Express for In-Store Cashback.
• Payments made with Apple Pay, Google Pay, Samsung Pay, PayPal, or other digital wallets can't be tracked.
• Retailer store cards, Diners Club, Discover, JCB, and similar cards are not supported.

If you switch your billing card, simply update it on your Profile — your activated offers will move automatically within 24 hours.

Next step: Check your Profile to make sure your active billing card is linked correctly.

No, you can only link one card, the one registered for billing on your Profile. This helps us track your Cashback accurately.
Next step: Make sure your preferred billing card is linked so you don't miss any rewards.

We cannot track In-Store Cashback purchases made via Apple Pay, Android Pay, Google Pay, or Samsung Pay. Please use only your linked physical card registered for billing so that we can track your purchase and pay your Cashback.

Once linked, your card becomes active within 24 hours. After that, every eligible purchase at activated retailers will automatically earn you In-Store Cashback.
Next step: Link your card now and check back tomorrow to start shopping In-Store.

If you change your billing card, simply go to your Profile and update it using the “Link your card” section. We'll automatically transfer your activated offers to your new card, this process can take up to 24 hours.

If you shop during that period, no worries! You can submit an In-Store Transaction Claim Form and we'll manually review your purchase.
Next step: Visit your Profile to confirm your current billing card is linked and up to date.

Most In-Store transactions appear as “pending” within 24 hours of purchase and move to “approved” within 5 days. If you return your purchase, the Cashback will be adjusted or cancelled accordingly.

Check your Earnings page a few days after your purchase to see your Cashback update.

Don't worry, sometimes In-Store Cashback takes a little longer to show up!
Usually, a qualifying transaction will appear as “pending” within 24 hours and move to “approved” within 5 days. If you don't see it after that, here are a few possible reasons:

• Timing delay: Some retailers take longer to confirm purchases, especially around weekends or holidays.
• Different card used: The purchase might have been made with a card that isn't the one linked to your membership.
• Refunds or cancellations: If you returned part or all of your purchase, your Cashback will be adjusted or declined.
• Retailer changes: Retailers in the In-Store Cashback programme can change frequently — so the offer may have ended or changed by the time you made your purchase.
• Unsupported payment method: Payments made using Apple Pay, Google Pay, or other digital wallets can't be tracked for Cashback.

If none of these apply and your Cashback still hasn't appeared after 5 days, please fill out an In-Store Transaction Claim Form so we can investigate it for you. Upload your purchase receipt along with the last four digits of your linked card. We'll review your claim and make sure your In-Store Cashback is credited as soon as possible!

Gift Cards and eGifts are a simple and rewarding way to save on your favourite brands.

• Gift Cards are physical cards sent directly to your door, preloaded with your chosen value. You can use them online or in-store, either for full or partial payments. Any remaining balance stays safely stored for future use.
• eGifts are the digital version — delivered instantly to your email inbox, ready to spend online or in-store. Perfect for quick gifts or instant savings!

To purchase a Gift Card or eGift:

1. Log in to your Complete Savings account.
2. Select Gift Cards from the main menu to browse current offers.
3. Click “See Offer” on the card you're interested in.
4. Hit “Shop Now” to make your purchase and enjoy instant savings of up to 20%.

Tip: You can even send an eGift directly to someone else's inbox — an easy, thoughtful way to share savings!
Log in to browse Gift Card offers and start saving today!

You can buy up to £100 per month in Top Offer Gift Cards or eGifts and up to £100 per month in other available Gift Cards.
That means you could save on up to £200 worth of cards every month, simply by being a Complete Savings member!

Check back often — our Gift Cards offers change regularly, so new opportunities to save pop up all the time.

For Gift Cards (physical):

• Processing usually takes 2–5 business days, followed by 1–3 business days for posting.
• During busy times (like Christmas), please allow up to 5 business days for delivery.
• Add 2 more days for activation before it's ready to use.
• You can also choose to send a Gift Card directly to someone else by entering their name and address at checkout.

For eGifts (digital):

• eGifts are delivered instantly to your inbox once your payment is confirmed.
• You can also send an eGift directly to another email address for someone special to use online or in-store.

Next step: Check your inbox (or your recipient's!) after purchasing, and if you don't see your eGift, remember to look in the spam or promotions folder.

If your order hasn't arrived within the expected timeframe, our Customer Service team will be happy to help.

• Call us: 0330 123 3463
• Hours: Monday to Friday, 8 AM – 8 PM (UK time)
• If you're calling from outside the UK, international calling rates may apply.

Have your order confirmation email ready when you contact us — it'll help us resolve your query faster.

Expiration dates vary depending on the retailer and card type. Always check the Terms and Conditions for your specific Gift Card or eGift, as some may have time limits for activation or redemption.
Most eGifts can be used right away — don't wait too long to enjoy your savings!

Next step: Review the retailer's Terms and Conditions linked on the Gift Card page before purchasing.

We Returns and Exchanges
All Gift Card and eGift sales are final. Once purchased, they cannot be returned, refunded, or exchanged.
Be sure to double-check the retailer, value, and delivery details before completing your order!

Using Multiple Cards
Whether you can use multiple Gift Cards or eGifts in a single transaction depends entirely on the retailer's policy. Some stores allow multiple cards, while others limit it to one per purchase.
If the retailer only allows one card per purchase, you can often split your shopping into separate orders to use all your cards!

For details on both the final sale policy and multiple card usage, always check the specific Terms and Conditions section on each Gift Card offer page before completing your order.

Voucher Codes are a special perk for Complete Savings members that give you exclusive discounts on online purchases.

When you shop with our partner retailers, you can apply a unique code at checkout to save even more — on top of earning at least 10% Cashback on your order!

Here's how to use them:
Log in to your Complete Savings account.
Visit the Voucher Codes section to see the latest offers available.
Click “Shop now” to view the retailer's details and copy the code.

Shop as usual, then paste your code at checkout before completing your payment.
Tip: Always check the expiry date and terms of each code — some apply only to specific products or purchase values.
Log in to your account and explore today's active Voucher Codes to start saving instantly!

Yes! One of the great benefits of Complete Savings is that you can often use a Voucher Code and still earn Cashback on your purchase — provided you follow the correct steps. To make sure both rewards apply:

Always click through to the retailer's site via the Complete Savings link before shopping.
Apply the voucher code from your Complete Savings account, not from any other website.
Complete your purchase in the same browsing session, without opening new tabs or windows.

Using codes from outside Complete Savings (like public deal sites) may void your Cashback.
Visit the Voucher Codes section now — all eligible codes are clearly marked for Cashback compatibility!

If your Voucher Code doesn't apply at checkout, try these quick fixes:

Make sure the code hasn't expired — some offers are time-limited.
Check whether the retailer's specific terms apply (like minimum spend, excluded products, or online-only use).
Ensure you've copied the full code without spaces or extra characters.
Confirm that you're shopping at the correct retailer's website linked through Complete Savings.
Each retailer sets its own rules — you'll find them under “Special Terms” on the offer page.

If your code still doesn't work, try another active offer from the Voucher Codes section — new discounts are added regularly!

Here are the most common quick fixes:

1. Enable cookies in your browser settings.
2. If you're using Safari 11 , try a different browser like Chrome or Edge.
3. Turn off ad blockers — they can prevent tracking.

Check your Earnings Page, you can view details of the recent websites you've visited, your purchase history, and the Cashback and Rewards you've earned to date.

If your purchase hasn't appeared on your Earnings page after 5 days or if you have a travel transaction fill in the claim form within 90 days from the end of your trip, you can easily report it:

• Go to your Earnings page
• Select the Last Visited tab
• Click Submit a Missing Transaction Claim

We'll check it for you and update your account as soon as it's validated.

Make sure your browser allows cookies and disable ad blockers before shopping — this ensures your Cashback is tracked every time.

Absolutely. All purchases made through Complete Savings use SSL (Secure Socket Layer) encryption — the same technology used by major banks. Your information stays private and protected.

No worries — it happens!
Just click Forgot Password on the sign-in page, and we'll send you a link to reset it.

Tip: Choose “Stay Logged In” next time so you don't need to enter your password every visit (avoid this on shared or public computers, though).

If you do not receive the "Password Recovery" message in your email inbox, check your spam or junk mail folders. If you have any other questions or problems accessing your account, please contact our Customer Service Center by calling 0800 389 6960, Monday through Friday from 8:00 AM to 8:00 PM* and Saturday from 9:00 AM to 4:00 PM* - Calls are free from UK landlines and mobiles. If you prefer, you can also contact us by sending an email with your questions to customerservice@completesavings.co.uk.

Selecting 'Stay Logged In' allows us to store a secure, encrypted identifier as a cookie in your browser. This extends the duration of your login session, enabling you to stay signed in longer without needing to re-enter your email and password frequently. Rest assured, no personal information is ever stored in this cookie.

For the best experience, we recommend using the latest version of Chrome, Edge, Firefox, or Safari.

Cookies are small, harmless files that help websites remember you — a bit like leaving a friendly note saying, “It's me again!”
They make sure your Cashback is tracked correctly and mean you don't have to sign in every single time.

Our cookies are completely safe and used only to improve your experience on the Complete Savings website and our partner retailers' sites.

Keep cookies enabled so you don't miss out on earning Cashback!
You can read more in our Privacy & Cookies Policy.

We're here to help — whatever you need!

You can reach us in the way that suits you best:

• Email: customerservice@completesavings.co.uk
• Phone: 0800 389 6960 (Open 8 AM–8 PM Monday–Friday, 9 AM–4 PM Saturday — free from UK landlines and mobiles)
• Post: Complete Savings, PO Box 5305, Lancing, BN11 9WD

You can also chat instantly with Cleo, our friendly 24/7 chatbot, for quick answers on our website.

Most questions about payments, Cashback tracking or your membership can be solved instantly using Cleo — give it a go before calling!

Meet Cleo, your dedicated, virtual assistant! Cleo is here 24 hours a day, 7 days a week to provide instant help and guide you through the website whenever you need it.

Cleo makes self-service fast and easy by helping you:

Claim your benefits and maximize your savings.
Get clear instructions on how to change your password.
Quickly find the right way to contact Customer Service.
Navigate the site and answer most common questions instantly.

Think of Cleo as your website shortcut—ready instantly to get you to the right place or give you the information you need!
Just click the blue robot icon and ask!

We would be sorry to hear you are not be fully satisfied with the programme. If you'd like to make a complaint, please email customerservice@completesavings.co.uk or call 0800 389 6960 and we will endeavour to resolve the issue as soon as possible. In the unlikely event we are unable to resolve your issue, or you are not happy with the resolution, we recommend contacting the Centre for Effective Dispute Resolution (CEDR). Alternative Dispute Resolution, provided by bodies such as the CEDR, is a cheaper, flexible, and less stressful alternative to court proceedings and can assist with the timely resolution of your matter if we are unable to.