If at any time you are not completely satisfied with your membership, you can cancel at any time, without having to give a reason:
- By phone: call 0800 389 6960 (free call from UK landlines and mobiles), 8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday.
- Online: once connected to the site, cancel online in your Profile page.
- By email: at customerservice@completesavings.co.uk
- By chatbot: at the bottom right corner of the screen, click on the chatbot icon, request to cancel your membership, and follow the steps. You will need to provide your email address and membership number (this can be found in any emails you have received from customerservice@completesavings.co.uk).
- By using our cancellation form: download and send it to Complete Savings, PO Box 5305, Lancing, BN11 9WD or by email.
Customer Services will confirm once your membership has been cancelled. Once it has been cancelled, you can continue to use the service and enjoy its benefits until the end of the current contract period. After the end of the contract period, you will no longer have access to the service.
We share with you the commission that our partner shops give us and we reimburse you in cash and directly into your bank account, at least 10% of your purchases so that you can spend it on whatever you prefer.
You will be able to see the amount of your accumulated Cashback in the Amount Available section and transfer them directly to your bank account as soon as you have reached a minimum of £5.
Complete Savings cannot offer refunds for taxes, delivery charges or parts of the purchase paid for with a voucher, gift voucher or shop credit. Purchases of products and services that are primarily transacted over the phone are also not eligible for refunds.
- Online Shopping Savings - how can I get 10% Cashback?
- Monthly Bonus - information on your Monthly Benefit
- Gift Cards - which cards are available and how can I order?
You can claim your Welcome Reward on the Earnings page. Please make sure that:
- You make a second online purchase at the retailer you joined through, or as otherwise outlined in your membership details.
- If you have made a second purchase on the same date, forward us by email both complete order confirmations.
- Your membership is active when you make the second purchase.
- You attach your complete purchase confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and ensure it does not exceed the size of 20MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here.
- You must send us the purchase or booking confirmation receipt within 90 days of joining us.
You can claim a Monthly Bonus every calendar month on the Earnings page. Please make sure that:
- You make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details.
- You attach your complete order confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and ensure it does not exceed the size of 20MB. To learn how to save your confirmation email via iPhone, click here, and for Android, click here.
- You must send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking.
- You did not claim your Welcome Reward with the same purchase.
- Your purchase is made for personal use only.
Tracking Tips:
- Always login first and start your shopping by clicking on the retailer's link.
- Make sure to check retailers special terms that your purchase is eligible for Cashback.
- Your internet browser and firewall or antivirus software must be enabled for cookie tracking.
- Accept the cookies for your transaction to be tracked.
- Complete your purchase in one single sitting, without browsing other sites or search engines like Google, Bing and other.
- If after checkout you want to make another purchase from the same retailer, return to the Complete Savings website and click on the retailer's link again.
Please note that most of our retailers does not enable us to track the purchase made through their mobile app. The purchases should be made through the merchant's website.
Your Cashback will be tracked automatically and once you've accumulated £5 Cashback or more, your Cashback will be added to your "Amount Available" in the Earnings page.
If you've earned less than this your Amount Available cannot be claimed or transferred.
However, if your transaction does not appear on the "Last visited" tab on the Earnings page after 10 days, please fill out the Transactions Claim form.
Please make sure that:
- Your membership is active when you make the purchase.
- You attach your complete purchase confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding the size of 20MB. To learn how to save your confirmation email via iPhone click here and in Android click here.
- Purchases must be claimed within 90 days.
Please note that not all offers advertised on the programme are eligible for In-store Cashback. The offers that qualify for In-store Cashback can be identified by a store symbol on their display tile.
Offers will frequently change and we may add or remove retailers from the In-Store Cashback programme. We recommend logging in frequently to check which offers apply on the day you visit a particular In-store retailer. You will earn In-Store Cashback at the rate advertised on the day you make the purchase.
- Simply login to your Complete Savings account and link your credit card for In-Store Cashback on the Profile Page. Please note that you can only link your card registered for billing to the In-Store Cashback offer.
- Then activate the offers you wish to receive in-store. By activating such retailers, you agree to us tracking your purchases using your card and linking them back to your claimable Cashback.
- Use your linked card to make purchases at your activated participating retailers. It may take up to 24 hours for your card to register. However, you can start claiming your untracked In-Store purchases, from the moment you link your card by submitting an In-Store Transaction Claim Form.
You can browse our selection of retailer offers in our catalogue and begin activating as many offers as you wish.
Link your UK issued credit card bearing the Visa, American Express or MasterCard symbol to collect Cashback on your In-Store Cashback purchases. This should be your card registered for billing too.
In-Store Cashback can't be earned on transactions made through:
- Diners Club, Discover, JCB, Laser, proprietary cards;
- Retailer store cards;
- Cards not bearing the Visa or MasterCard symbols;
- Apple Pay, Android Pay, Samsung Pay and Google pay nor;
- Wallet providers including PayPal and YoYo Wallet.
Please note that offers will frequently change, and retailers may be added or removed from the In-Store programme. We, therefore, suggest logging in frequently to check which offers apply on the day you visit a retailer. You will earn Cashback at the rate advertised on the day you made the purchase.
If you don't see your Cashback in your account 5 days after your purchase, please submit an In-Store Transaction Claim Form.
An eGift is an electronic Gift Card delivered to your email inbox, loaded with the value you selected, it's perfect for online or in-store shopping.
To purchase a Gift Card or eGift:
1. Simply log in to your Complete Savings account.
2. Select GIFT CARDS in the main menu to explore available Gift Cards and eGifts offers.
3. Click on the "SEE OFFER" button of the specific Gift Card or eGift you're interested in.
4. Click on the "SHOP NOW" button to make your purchase and enjoy immediate savings of up to 20%.
For Gift Cards:
Processing for Gift Cards takes approximately 2-5 business days. Your order will then be posted within 1-3 business days. During busy times, like Christmas, please allow 5 business days for delivery. Allow an additional 2 business days for activation.
We offer different delivery options, so please refer to the checkout page for more information regarding the delivery option of your choice.
If you wish to send a Gift Card directly to another address, you may specify the name/address at Checkout.
For eGifts:
The eGifts will be delivered directly to your email inbox, loaded with the selected value and ready for online or in-store use.
If you wish you can also send an eGift directly to another email address. Your recipient can redeem their eGift for purchases online or in-store.
To ensure you receive your Cashback and Rewards smoothly, please follow these simple steps:
- Accumulate £5 Cashback or more in your Amount Available on the Earnings page.
- Register your bank account number and/or credit/debit card in your Payments page. If no bank account number or credit/debit card is registered in your Profile and Payments page, or if they are incorrect, we will be unable to process your Cashback or Reward payments. In such cases, your Cashback and/or Reward will be credited back to your Amount Available on the Earnings page.
- Request transfer of your Cashback and/or Rewards payment to your bank account and/or credit/debit card at any time by simply clicking on the "Transfer" button on the Payments page.
If your request meets eligibility requirements, you can expect your payment within the next 10 workings days, issued to the bank account or credit/debit card specified on your Profile and Payments page.
Cashback transactions can take up to 90 days from the purchase date to be validated, depending on retailer terms.
Rewards
When you send in a claim for a Reward, our team needs to process it and validate it.
Please allow 5 working days for us to transfer the Welcome Reward and Monthly Member Reward to your Amount Available in the Earnings page.
Once your Cashback and Rewards are validated, upon your transfer request and if your request meets eligibility requirements, expect your payment within 10 working days, issued to the bank account stated and/or debit/credit card specified on your Payments page or Profile.
You can track the status of your transactions at any time on the Earnings Page and review the history of your transfers on the Payments Page.
Please note if you have not yet added your bank account details or credit/debit card, or if they are incorrect, we will be unable to process your payment.
- Email - customerservice@completesavings.co.uk
- Phone - 0800 389 6960 (8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday). Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK).
- Post - Complete Savings, PO Box 5305, Lancing, BN11 9WD. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).
Please note that due to the current high volume of enquiries it may take up to 7 working days to respond to your email. If you have any questions, feel free to ask our new chatbot Cleo, for 24/7 support.
Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order, and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Complete Savings website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Complete Savings website.
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9 AM - 4 PM Saturday
Excluding bank holidays