Welcome
Reward
FAQ
SECTION A: MEMBERSHIP
1
Who can use Complete Savings?
To become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.
2
How can I join Complete Savings?
You may be offered the opportunity to sign up to Complete Savings after completing a purchase or reservation on the website of one of our marketing partners.
3
How do I sign in to the Complete Savings website?
Simply sign in from the homepage of the Complete Savings website (www.completesavings.co.uk) using the email address and password you selected when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email. If you are not a member you can sign up directly from the website. Click here.
4
How much does membership cost?
Complete Savings offers all members a 30-day trial where the trial period can be free or charged at a minimal amount (e.g. £1). After this, members pay a monthly fee to access discounts, exclusive offers and cashback savings on travel, electronics, fashion and much more.
5
How does Complete Savings keep in touch with members?
We email every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. In the first 30 days of your membership, we will be in touch by email a number of times to remind you about your membership benefits, and about your upcoming billing date. Then we continue to send regular emails about the programmes. If we are unable to deliver emails to the address we have on record, after several failed attempts we will contact you by post.
6
How can I check and update my membership details?
You can view and update your membership details on the Profile page. If your email or bank account number changes, or if your credit or debit card for billing expires, please update your personal details on this page.
7
How can I cancel my membership?
If at any time you are not completely satisfied with your membership, simply email us at customerservice@completesavings.co.uk or call our Customer Service team on 0800 389 6960 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). You can also cancel your membership using our
cancellation form.
cancellation form.
SECTION B: BENEFITS
1
What is Cashback?
Cashback is simply receiving a set amount or a percentage of the value back when you make a purchase through our network.
2
Tell me more about Complete Savings
Complete Savings is an online cashback programme, ideal for people who regularly shop online. Members can claim a Welcome Reward, as well as a Monthly Bonus, discounted Gift Cards and 10% cashback at over 750 retailers.
3
What benefits can I access by being a member of Complete Savings?
As a member of Complete Savings, not only can you benefit from a 30 day trial and Welcome Reward, but you can also receive an ongoing Monthly Bonus when you shop online. On top of this, you can get 10% cashback at over 750 retailers. These offers are additional to any other offers the retailer is promoting at the time. Retailers in the programme are subject to change, please see our terms and conditions for more information. Click below for the Product Specific FAQs:
- Online Shopping Savings - how can I get 10% Cashback?
- Monthly Bonus - information on your Monthly Benefit
- Gift Cards - which cards are available and how can I order?
4
How do I claim my Welcome Reward?
You have three months from the date you joined Complete Savings to claim your Welcome Reward and send us the purchase or booking confirmation receipt. Simply make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and send us the purchase or booking confirmation receipt. This offer can vary, please sign in for full details of how to claim your Welcome Reward.
5
How do I claim my Monthly Bonus?
You can claim a Monthly Bonus every calendar month. Just make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please sign in for full details of how to claim your Monthly Bonus.
6
How can I earn 10% Cashback?
Earning cashback is easy with Complete Savings. All you need to do is sign in to the Complete Savings website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and will be transferred to the bank account number as stated in your Profile once you have earned £5 cashback or more. If you have earned less than this, we will roll the cashback over to the next month.
You can earn a maximum of £250 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.
You can earn a maximum of £250 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.
7
What is In-Store cashback?
In-Store cashback allows you to collect cashback when shopping at participating retailers. You can browse through our list of retailers here.
Please note, not all offers advertised on the program are eligible for in-store cashback. The offers which do qualify for in-store cashback can be identified from a store symbol on its display tile.
Offers will frequently change and we will add or remove retailers from the In-Store programme. We suggest you login frequently and check which offers apply on the day you visit a particular in-store retailer. You will earn In-Store cashback at the rate advertised on the day you made the purchase.
Please note, not all offers advertised on the program are eligible for in-store cashback. The offers which do qualify for in-store cashback can be identified from a store symbol on its display tile.
Offers will frequently change and we will add or remove retailers from the In-Store programme. We suggest you login frequently and check which offers apply on the day you visit a particular in-store retailer. You will earn In-Store cashback at the rate advertised on the day you made the purchase.
8
How do I start earning In-store cashback?
- Simply login to your Complete Savings account and link your credit card for In-Store cashback on the Profile Page. Please note, you can only link your card registered for billing to the In-Store offer.
- Then activate the offers you wish to receive in-store. By activating such retailers, you agree for us to track your purchases using your card and link back to your claimable cashback.
- Use your linked card to make purchases at your activated participating retailers. It may take up to 24 hours for your card to register. However, you can start claiming your untracked In-Store purchases, from the point you link your card, by submitting an In-Store Missing Transaction Form.
You can browse our selection of retailer offers in our catalogue and begin activating as many offers as you wish.
9
How do I know which In-Store merchant offers are available?
In-Store retailer offers will change from time-to-time and can vary with each individual retailer. We therefore suggest you regularly login to Complete Savings and browse through our catalogue to see which offers are currently available to you. You will earn In-Store cashback at the rate advertised on the day you made the purchase.
10
Why do you need my card details for In-Store offers?
We use your linked card registered for billing to track your purchases at participating In-store retailers to determine whether you are eligible to earn In-Store cashback and calculate any cashback due. For more information on how we use your personal data and card registered for billing please see our Privacy Policy.
11
How do I link my card to In-Store offers?
Login to your account, and go to the Profile Page and, using the “Link your card” function, link your credit card registered for billing.
12
Which card can I use to collect In-Store cashback?
Link your UK issued credit card bearing the Visa, American Express or MasterCard symbol to collect cashback on your in-store purchases. This should be your card registered for billing too.
In-Store cashback can’t be earned on transactions made through:
Please note, some retailers do not accept American Express for in-store purchases. If you want to receive In-Store cashback on purchases made through these retailers, you will need to change your card registered for billing to Visa or Mastercard and re-link this new card for In-Store cashback. We will automatically transfer your activated offers to your new billing card.
In-Store cashback can’t be earned on transactions made through:
- Diners Club, Discover, JCB, Laser, proprietary cards;
- Retailer store cards;
- Cards not bearing the Visa or MasterCard symbols;
- Apple Pay, Android Pay, Samsung Pay and Google pay;
- Wallet providers including PayPal and YoYo Wallet.
Please note, some retailers do not accept American Express for in-store purchases. If you want to receive In-Store cashback on purchases made through these retailers, you will need to change your card registered for billing to Visa or Mastercard and re-link this new card for In-Store cashback. We will automatically transfer your activated offers to your new billing card.
13
Can I link more than one payment card to In-Store cashback?
No, you can only link the credit card registered for billing on your profile as the appropriate payment vehicle.
14
Can I use my digital wallet to pay for In-Store purchases?
We cannot track in-store purchases made via Apple Pay, Android Pay, Google Pay or Samsung Pay. You must only use your linked physical card registered for billing so we can track your purchase and pay your cashback.
15
How long after linking my card will it become active to earn cashback on my In-Store purchases?
After linking your card registered for billing, it will take up to 24 hours for your card to be activated and for you to start earning In-Store cashback.
16
How can I add, update or remove my credit card for In-Store Cashback?
You can add, update or delete the payment card linked to receive In-Store offers on your Profile. If you change your card registered for billing, you will need to re-link with your new card. We will automatically transfer your activated offers onto your new card. This automatic process can take up to 24 hours. If you purchase during this 24-hour transfer process, please send us an In-Store Missing Transaction Form and we will manually validate and pay.
17
When will I see cashback earned through In-Store offers in my account?
Typically, a qualifying transaction will show in your account as 'pending' within 24 hours of the transaction. It will then take up to 5 days for the cashback you have earned In-Store to move from 'pending' to 'approved'.
18
Why has the cashback I have earned through In-Store offers not appeared in my account?
Cashback earned through In-Store offers may take up to 5 days from the date of your purchase to appear as approved in your account.
If you return all or part of your purchase and receive a refund, the cashback approved will be adjusted (or removed where you have returned your entire purchase) to reflect the change.
Please note offers will frequently change, and retailers will be added / removed from the In-Store programme. We therefore suggest you login frequently and check which offers apply on the day you visit a retailer. You will earn cashback at the rate advertised on the day you made the purchase.
If you don’t see your cashback in your account 5 days after your purchase, please submit an 'In-Store Missing Purchase' form.
If you return all or part of your purchase and receive a refund, the cashback approved will be adjusted (or removed where you have returned your entire purchase) to reflect the change.
Please note offers will frequently change, and retailers will be added / removed from the In-Store programme. We therefore suggest you login frequently and check which offers apply on the day you visit a retailer. You will earn cashback at the rate advertised on the day you made the purchase.
If you don’t see your cashback in your account 5 days after your purchase, please submit an 'In-Store Missing Purchase' form.
SECTION C: PAYMENTS
1
How is Cashback and rewards paid to me?
Cashback and rewards are paid to you by bank transfer. They will be transferred to the bank account number as stated in your Profile. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.
In addition, you also have the option to request your Welcome Reward to be paid to your Credit Card (Visa card only). You will be able to select this payment method, which is only available for the Welcome Reward, in the Profile page. Your Cashback payment will appear on your bank statement as Webloyalty International.
In addition, you also have the option to request your Welcome Reward to be paid to your Credit Card (Visa card only). You will be able to select this payment method, which is only available for the Welcome Reward, in the Profile page. Your Cashback payment will appear on your bank statement as Webloyalty International.
2
Why do I need to provide my bank details when I've already provided my cards details?
Card details are used to charge the monthly fee of your Complete Savings membership, and are also used to pay your Welcome Reward if you request this option of payment for your Welcome Reward. Your bank details are needed to pay the Cashback and rewards. Cashback and rewards will be transferred directly to the bank account number as stated in your Profile. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance until you do provide us with a valid bank account number.
3
How soon is Cashback and rewards credited to my account?
Members get their cashback within 30 days (depending on member terms). We have a simple validation process and as soon as your balance reaches £5 we send it to your bank account. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.
4
What is wly* completesave.co.uk and 0800 389 6960?
wly* completesave.co.uk is the text which appears on your bank statement to reference your membership with the Complete Savings programme. Some banks limit the number of characters on these descriptions, and therefore wly* completesave.co.uk will appear, rather than completesavings.co.uk. 0800 389 6960 is our customer service phone number.
5
What payment or billing reference will I see on my bank statement?
When Complete Savings credits you for cashback, rewards or bonus, you will see the reference Webloyalty International on your bank statement. If you have selected to receive your Welcome Reward to your Credit Card, you will see the payment label "Complete Savings 0800 389 6960" appear on your bank statement. When Complete Savings bills you for your monthly membership fee, you will see the reference wly* completesave.co.uk on your bank statement, along with 0800 389 6960 which is our customer service phone number.
6
I would like my Welcome Reward to be paid out to my Credit Card, how does this work?
If you were offered this benefit upon joining the programme, you will be able to select this payment method in your Profile page. Please note that this payment method is only available for payment of the Welcome Reward, and the offer is governed by our Terms of Service
7
I have requested my Welcome Reward and selected payment by credit card. How long does it take to receive the credit?
Members generally receive their payment within 30 days. Once credited, you will see the payment label "Complete Savings 0800 389 6960" appear on your bank statement.
8
What happens if I have not yet received my Welcome Reward on my credit card and I change my credit card details?
If you change the credit card details that you entered when you joined the programme, the Welcome Offer cannot be credited to any other credit card. However, we can credit the amount of the Welcome Reward to the bank account that you have previously registered in your Profile.
SECTION D: SUPPORT
1
How can I contact Complete Savings?
You can contact Complete Savings the following ways:
- Email - customerservice@completesavings.co.uk
- Phone - 0800 389 6960 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).
- Post - Complete Savings, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).
2
What if I have forgotten my password?
If you have lost or forgotten your password, click Forgot Password in the Sign In menu on the homepage.
3
How can I access my shopping history?
In Cashback you will find details of recent websites you have visited, your purchase history and the cashback you have earned to date.
4
What happens if I return or cancel an order?
Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.
Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Complete Savings website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Complete Savings website.
Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Complete Savings website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Complete Savings website.
5
Why am I getting the "unable to track your Cashback" popup ?
There are three main reasons why your cashback can't be tracked but don't worry, it's an easy fix.
Disabled Cookies
The website uses cookies to track your cashback. In order to the allow the cookies, please go to your browser's settings and modify your cookies' preferences to allow them.
Safari blocker
Please verify the version of your Safari browser in the settings. If you are using Safari 11 or above, it comes with an integrated cookie blocker. In order to track your cashback, please use a previous version or another browser such as Chrome, Edge, Internet Explorer, Firefox,...
Adblocker
Please deactivate your Adblocker for this website and refresh the merchant page.
Disabled Cookies
The website uses cookies to track your cashback. In order to the allow the cookies, please go to your browser's settings and modify your cookies' preferences to allow them.
Safari blocker
Please verify the version of your Safari browser in the settings. If you are using Safari 11 or above, it comes with an integrated cookie blocker. In order to track your cashback, please use a previous version or another browser such as Chrome, Edge, Internet Explorer, Firefox,...
Adblocker
Please deactivate your Adblocker for this website and refresh the merchant page.
6
A transaction is missing from my shopping report, what can I do?
If a transaction has not appeared in your shopping report and 5 days or more has passed since you made the purchase, you can report the missing transaction. You will need to complete the online Missing Purchases form on the Cashback page.
7
Are my transactions secure when I purchase through Complete Savings?
Yes. When you click through to a retailer from Complete Savings and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).
8
What does the Return Path Logo represent?
Complete Savings is a member of the Return Path Certification programme. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path programme member, we are part of a network that covers more than 2.5 billion mailboxes.
9
What are cookies?
Cookies are simply text files that allow a website to recognise you when you return to that website. This means you do not have to sign in again and again. Cookies used by WL on the Website and by our network of retailers are safe and they are enabled by default with most browsers. To view our Privacy and Cookies Statement click here.
10
What does "Remember me" mean?
For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you would be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your Email Address and Password each time you visit the site. And do not worry, we never store your personal information in this cookie.
11
When would I NOT want to enable automatic sign in?
If you are using a computer in a public or shared environment-a library or shared workstation, for instance-you probably do not want to enable automatic sign in, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.
12
Which browsers are supported by Complete Savings?
- Internet Explorer
- Firefox
- Chrome
- Safari
13
How do I make a complaint?
We would be sorry to hear you would not be fully satisfied with the program. If you’d like to make a complaint, please email customerservice@completesavings.co.uk or call 0800 389 6960 and we will endeavour to resolve the issue as soon as possible. In the unlikely event we are unable to resolve your issue, or you are not happy with the resolution, we recommend contacting the Centre for Effective Dispute Resolution (CEDR). Alternative Dispute Resolution provided by bodies such as the CEDR, is a cheaper, flexible and less-stressful alternative to court proceedings and can assist with the timely resolution of your matter if we are unable to.
CUSTOMER SERVICE
0800 389 6960
Calls are free from UK landlines and mobiles
8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays
9 AM - 4 PM Saturday
Excluding bank holidays