Cashback is simply receiving a set amount or a percentage of the value back when you make a purchase through our network.

Complete Savings is an online cashback programme, ideal for people who regularly shop online. Members can claim a Welcome Reward, as well as a Monthly Bonus, discounted Gift Cards and 10% cashback at over 750 retailers.

To become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom.

You may be offered the opportunity to sign up to Complete Savings after completing a purchase or reservation on the website of one of our marketing partners.

Complete Savings offers all members a 30-day trial where the trial period can be free or charged at a minimal amount (e.g. £1). After this, members pay a monthly fee to access discounts, exclusive offers and cashback savings on travel, electronics, fashion and much more.

• Email - customerservice@completesavings.co.uk
• Phone - 0800 389 6960 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). Calls to 0800 numbers are free from UK landlines and mobiles. For all other network service numbers a charge may apply. Calls will be handled by our customer service representatives (operating from outside the UK). Postal queries are collected in the UK and then forwarded to and handled by our customer service representatives (operating from outside the UK).
• Post - Complete Savings, Sentinel House, Airspeed Road, Portsmouth, Hampshire PO3 5RF. Your correspondence will be redirected to one of our customer service representatives (operating from outside the UK).

Please note that due to the current high volume of enquiries it may take up to 7 working days to respond to your email. If you have any questions, feel free to ask our new chatbot Cleo for 24/7 support.

• Online Shopping Savings - how can I get 10% Cashback?
• Monthly Bonus - information on your Monthly Benefit
• Gift Cards - which cards are available and how can I order?

You have three months from the date you joined Complete Savings to claim your Welcome Reward and send us the purchase or booking confirmation receipt. Simply make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and send us the purchase or booking confirmation receipt. This offer can vary, please sign in for full details of how to claim your Welcome Reward.

You can claim a Monthly Bonus every calendar month. Just make an online purchase at the retailer you joined through, or as otherwise outlined in your membership details, and send us the purchase or booking confirmation receipt within 30 days of making the purchase/booking. This offer can vary, please sign in for full details of how to claim your Monthly Bonus.

Earning cashback is easy with Complete Savings. All you need to do is sign in to the Complete Savings website and click through to any of the retailers offering cashback, and shop as you usually would. The cashback will be tracked automatically and will be transferred to the bank account number as stated in your Profile once you have earned £5 cashback or more. If you have earned less than this, we will roll the cashback over to the next month.

You can earn a maximum of £250 cashback each month. Cashback is paid on the net value of purchases, excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

Cashback and rewards are paid to you by bank transfer. They will be transferred to the bank account number as stated in your Profile. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.

In addition, you also have the option to request your Welcome Reward to be paid to your Credit Card (Visa card only). You will be able to select this payment method, which is only available for the Welcome Reward, in the Profile page.

Your Cashback payment will appear on your bank statement as Webloyalty International.

Card details are used to charge the monthly fee of your Complete Savings membership, and are also used to pay your Welcome Reward if you request this option of payment for your Welcome Reward. Your bank details are needed to pay the Cashback and rewards. Cashback and rewards will be transferred directly to the bank account number as stated in your Profile. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance until you do provide us with a valid bank account number.

Simply sign in from the homepage of the Complete Savings website (www.completesavings.co.uk) using the email address and password you selected when you signed up. We send every member a Welcome Pack email on the day they join, and you can find these details in this email. If you are not a member you can sign up directly from the website. Click here.

If you have lost or forgotten your password, click Forgot Password in the Sign In menu on the homepage.

In Cashback you will find details of recent websites you have visited, your purchase history and the cashback you have earned to date.

Members get their cashback within 30 days (depending on member terms). We have a simple validation process and as soon as your balance reaches £5 we send it to your bank account. Please check your bank account details in the Profile page to ensure your details are correct. If no bank account number is present in your Profile, we will be unable to transfer your cashback and this will be rolled over into your account balance, until you do provide us with a valid bank account number.

Returns are subject to the return policy of the retailer you purchased from. If you return or cancel an item or booking, any cashback granted in respect of that purchase will be reversed.

Exchanges also result in cashback being reversed. When an exchange occurs, the retailer cancels the old order and replaces it with a new one. When doing this, the cashback commission we received from the retailer is reversed and a new commission is not established because the new order was not made through the Complete Savings website. To avoid missing out on cashback, make sure all returns are final. If you need an exchange, have the retailer refund you, then make another order through the Complete Savings website.

There are three main reasons why your cashback can't be tracked but don't worry, it's an easy fix. 

Disabled Cookies 
The website uses cookies to track your cashback. In order to the allow the cookies, please go to your browser's settings and modify your cookies' preferences to allow them. 

Safari blocker 
Please verify the version of your Safari browser in the settings. If you are using Safari 11 or above, it comes with an integrated cookie blocker. In order to track your cashback, please use a previous version or another browser such as Chrome, Edge, Internet Explorer, Firefox,...

Adblocker
Please deactivate your Adblocker for this website and refresh the merchant page. 

If a transaction has not appeared in your shopping report and 5 days or more has passed since you made the purchase, you can report the missing transaction. You will need to complete the online Missing Purchases form on the Cashback page.

Yes. When you click through to a retailer from Complete Savings and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

wly* completesave.co.uk is the text which appears on your bank statement to reference your membership with the Complete Savings programme. Some banks limit the number of characters on these descriptions, and therefore wly* completesave.co.uk will appear, rather than completesavings.co.uk. 0800 389 6960 is our customer service phone number.

You can view and update your membership details on the Profile page. If your email or bank account number changes, or if your credit or debit card for billing expires, please update your personal details on this page.

If at any time you are not completely satisfied with your membership, simply email us at customerservice@completesavings.co.uk or call our Customer Service team on 0800 389 6960 (Monday to Friday 8:00am - 8:00pm and Saturday 9:00am - 4:00pm). You can also cancel your membership using our
cancellation form.

When Complete Savings credits you for cashback, rewards or bonus', you will see the reference Webloyalty International on your bank statement. If you have selected to receive your Welcome Reward to your Credit Card, you will see the payment label "Complete Savings 0800 389 6960" appear on your bank statement. When Complete Savings bills you for your monthly membership fee, you will see the reference wly* completesave.co.uk on your bank statement, along with 0800 389 6960 which is our customer service phone number.

We email every new member a Welcome Pack email the day they sign up. If you are a member, we would have sent this to the email address you provided when you signed up. The Welcome Pack contains details about how to make the most of your membership. In the first 30 days of your membership, we will be in touch by email a number of times to remind you about your membership benefits, and about your upcoming billing date. Then we continue to send regular emails about the programmes. If we are unable to deliver emails to the address we have on record, after several failed attempts we will contact you by post.

Complete Savings is a member of the Return Path Certification programme. Return Path enables us to monitor our membership communications to ensure that you receive important emails concerning your membership. As a Return Path programme member, we are part of a network that covers more than 2.5 billion mailboxes.

Cookies are simply text files that allow a website to recognise you when you return to that website. This means you do not have to sign in again and again. Cookies used by WL on the Website and by our network of retailers are safe and they are enabled by default with most browsers. To view our Privacy and Cookies Statement click here.

For your convenience, we can place an encrypted identifier in your browser's cookie folder that is stored on your computer. Then, each time you come to the site, you would be automatically signed in and ready to start saving more money. If you do not enable this automatic sign in feature, you will be required to manually provide your Email Address and Password each time you visit the site. And do not worry, we never store your personal information in this cookie.

If you are using a computer in a public or shared environment-a library or shared workstation, for instance-you probably do not want to enable automatic sign in, since this could allow someone else using that computer to take advantage of your valuable, member-only benefits. For your security, we require verification of your current Password before changing to a new Password.

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