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Membership Terms of Service
Effective date date: 25 January 2024
Your Complete Savings Membership is subject to this agreement which comprises, Section A - Membership Terms of Service and Section B - relevant Benefit Specific Terms of Service (together the “Terms of Service”) together with the additional terms and information contained in:
  • Your Membership Pack;
  • the WL Privacy and Cookies Policy and
  • any “Special Terms” under each Retailer offer
Together these documents form your agreement (the "Agreement") with us.

It is important you read all of the documents forming your Agreement carefully since they contain important information about your Complete Savings Membership, including your rights and obligations.

Please save/print a copy of your documents and keep them together and in a safe place in case you need to refer to them, in future.

This Agreement is made between:

You ("you" or "Member"); and

Webloyalty Sàrl, Avenue Reverdil 8, 1260 Nyon, Switzerland no CHE-344.043.246 ("WL, Webloyalty "us" or "we").

Payment of the Membership Fee or acceptance or use of the Webloyalty Membership Service and the receipt of any benefits under the Webloyalty Programme will constitute the Member's acceptance of all terms and conditions of this Agreement.

By entering into this Agreement with WL, you will become a Member of the Complete Savings Webloyalty programme ("Webloyalty Programme").
  • Benefit Specific Terms of Service: the benefit specific terms and conditions set out in Section B
  • Items: the goods and/or services you purchase through Retailers via the Webloyalty Programme
  • Member: a person resident of the United Kingdom who has joined the Webloyalty Programme
  • Membership Fee: the monthly fee you pay as a Member using a UK registered credit or debit card during your membership. The period and amount of this fee will be notified during the enrolment process and confirmed to you in the Membership Pack 
  • Membership Pack: the information pack you receive from WL by email or post after having enrolled onto the Webloyalty Programme and which contains the start date of your membership, details of your Membership Fee together with other important information relating to your membership
  • Net Purchase: the total amount paid to the Retailer minus any taxes, delivery, credit card fees, purchase and/or redemption of gift card, returns, exchanges, cancellations, promotional credits or as the Retailer defines on their respective website
  • Retailers: the third party suppliers and/or retailers that offer goods and services via the Website and/or in-store 
  • Special Terms: the specific offer terms listed under each Retailer offer within the Website
  • Website: completesavings.co.uk
  • Webloyalty Programme: the Complete Savings programme operated by Webloyalty
  • Webloyalty Membership Service: the right to participate in the Webloyalty Programme, and earn and receive cashback and other benefits
If you need to contact Customer Services for any reason, you can do so as follows:
  • Online: via the Contact Us link at the top of every page within the Website completesavings.co.uk
  • Email: at customerservice@completesavings.co.uk
  • Phone: 0800 389 6960 8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday excluding bank holidays
  • Write to: Customer Service Department (Complete Savings, Sentinel House - Airspeed Road Portsmouth, Hampshire PO3 5RF). Your correspondence will be re-directed to our Customer Service Representatives (operating from outside the UK)
0800 389 6960
Calls are free from UK landlines and mobiles
8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays