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Membership Terms of Service
Effective date date: 27 November 2023
Your Complete Savings Membership is subject to this agreement (the “Terms of Service”), which comprises Section A - Membership Terms of Service and Section B - relevant Benefit Specific Terms of Service together with the additional terms and information contained in:
  • Your Membership Pack;
  • the WL Privacy and Cookies Policy
  • any applicable Benefit Specific FAQs and
  • any “Special Terms” under each Retailer offer
Together these documents form your agreement (the "Agreement") with us.

It is important that you read all of the documents forming your Agreement carefully since they contain important information about your Complete Savings Membership, including your rights and obligations.

Please save/print a copy of your documents and keep them together and in a safe place in case you need to refer to them, in future.

Your Complete Savings Agreement is made between:

You ("you" or "Member"); and

Webloyalty Sàrl Company SA, Avenue Reverdil 8, 1260 Nyon, Switzerland no CHE-344.043.246 ("WL, "us" or "we"").

Payment of the Membership Fee or acceptance or use of the Webloyalty Membership Service and the receipt of any of the specific benefits will constitute the Member's acceptance of all of the terms and conditions of this Agreement.

By entering into this Agreement with WL, you will become a Member of the Complete Savings Webloyalty programme ("Webloyalty Programme").
  • Retailers: the third party suppliers that offer goods and services on the Website and/or in-store
  • Benefit Specific FAQs: all and any FAQs referred to within the Benefit Specific Terms of Service
  • Benefit Specific Terms of Service: the benefit specific Terms of Service set out in Section B of these Terms of Service
  • Items: the goods and/or services you purchased
  • Member: a person resident of the United Kingdom who has joined the Complete Savings programme
  • Membership Fee: the monthly fee you pay as a Member using a UK registered credit or debit card during your membership. The period and amount of this fee will be notified during the enrolment process and confirmed to you in the Membership Pack
  • Membership Pack: the information pack you receive from WL by email or post after having enrolled onto the Webloyalty Programme and which contains the start date of your membership, details of your Membership Fee together with other important information relating to your membership
  • The Website: completesavings.co.uk
  • Webloyalty Programme: the Complete Savings programme operated by Webloyalty
  • Webloyalty Membership Service: the right to participate in the Webloyalty Programme, and earn and receive cashback and other benefits
  • WL: Webloyalty Sàrl Company no CHE-344.043.246, Avenue Reverdil 8, 1260 Nyon, Switzerland
If you need to contact Customer Services for any reason, you can do so as follows:
  • Online: via the Contact Us link at the top of every page within the Website completesavings.co.uk
  • Email: at customerservice@completesavings.co.uk
  • Phone: 0800 389 6960 8 AM - 8 PM Monday-Friday 9 AM - 4 PM Saturday excluding bank holidays
  • Write to: Complete Savings Customer Service Department (Sentinel House, Airspeed Road, Portsmouth, Hampshire, PO3 5RF). Your correspondence will be re-directed to our Customer Service Representatives (operating from outside the UK)
0800 389 6960
Calls are free from UK landlines and mobiles
8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays